Privacy Policy

Introduction

At Cloud Island® Sleepers, Blanket, Baby Clothes, Crib Sheet, Burp Cloths, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you access or use our website, mobile applications, products, services, content, features, technologies or functions offered on our website and all related sites, applications, and services (collectively, the “Services”).

Please take a moment to familiarize yourself with our privacy practices. When you use the Services, you accept our Privacy Policy. Your use of the Services, and any disputes arising from such use, is subject to this Privacy Policy as well as our Terms of Use.

What Information Do We Collect?

Information You Provide to Us

We collect information you provide directly to us when you use our Services. This includes:

  • Account registration information: We collect information when you register for an account, create or modify your profile, set preferences, sign-up for or make purchases through the Services. This may include your name, email address, phone number, billing address, shipping address, payment information, profile photo, and other information you provide.
  • Content you submit: We collect content you submit to the Services. This includes ratings, reviews, images, comments, and any other information you provide.
  • Communications: We collect information when you contact us, provide feedback, or otherwise communicate with us. This may include via phone, email, postal mail, social media, sweepstakes entries, surveys, chatbots, or any other communication.
  • Transactions: We collect information related to your transactions with us and through our Services. This includes your purchase details, order history, tracking information, transaction time and date, and other information related to your transactions.
  • Employment applications: We collect information when you apply for a job with us. This may include information about your education, employment history, skills, contact information, resume or CV, and other related details.

Information Automatically Collected

We automatically collect certain information about you when you access or use our Services. This includes:

  • Device information: We collect information about the computer, phone, tablet, or other device you use to access the Services. This may include the device type, operating system, browser type, browser settings, IP address, language settings, dates and times of connecting to a website and other technical communications information.
  • Usage information: We collect information about how you use our Services. This includes your access time, pages viewed, links clicked, files downloaded, pages visited before navigating to the Services, scrolling and clicks, and methods used to browse away from the page.
  • Log data: As you use our Services, we automatically collect and store certain information in our server logs. This may include your internet protocol (IP) address, internet service provider (ISP), clickstream data, browser type and settings, the content you view or interact with, date and time stamps, and other log data.
  • Location information: We may collect information about the location of your device each time you access or use one of our mobile applications or otherwise consent to the collection of this information.
  • Cookies and similar technologies: As further described in our Cookie Policy, we use cookies and similar technologies (like web beacons, pixels, tags and scripts) to recognize you and/or your device(s) on, off and across different Services and devices. We also allow some third parties to use these tracking technologies on the Services as well, which helps us improve the Services and your experience.
  • Analytics: We use Google Analytics and other third-party analytics tools to help us measure traffic and usage trends for the Services. These tools collect information sent by your device or our Service, including the web pages you visit, addons, and other information that assists us in improving the Service.
  • Do Not Track: We do not currently respond to web browser “Do Not Track” signals or other mechanisms that provide a method to opt out of tracking across websites.

Information Collected from Third Parties

We may obtain additional information about you from third parties and combine that with information we collect through the Services. For example:

  • We may collect information about you from third parties such as social media sites when you interact with our content, products, services, or brands on those sites.
  • We may collect information about you from third party partners when we jointly offer products, services, sweepstakes, or programs.
  • We may receive demographic, interest based, or other attributes about you from third party data partners who collect information about your online activities.
  • We may engage service providers to perform functions on our behalf, and they may share information about you with us that they collect or that we provide to them.
  • We may receive information about you if you use any of the other websites we operate or the other services we provide.
  • We may allow you to share information with social media sites or use social media sites or other third party services to create or log into your account. When you allow us to access your information from a third party site, we will collect relevant information necessary to enable the Service to work and help keep your information secure.
  • We may collect information if you access our Services through a third party application, such as through social networking sites.
  • We may collect information about you from your organization if your use of the Services is on behalf of that organization.
  • We may collect information from public databases, credit bureaus, ID verification partners, resellers and channel partners, and other third parties that provide information about you.
  • We may receive information about you if you use any of the other websites we operate or the other services we provide.

In each of these cases, we will take reasonable steps to ensure that your privacy is respected and protected.

How Do We Use this Information?

We use the information we collect for the following purposes:

  • Provide, maintain, improve and develop new Services;
  • Establish and maintain your user profile and account;
  • Process orders and transactions;
  • Communicate with you about the Services, including by sending you announcements, updates, alerts, and support and administrative emails;
  • Provide customer support, respond to and communicate with you about your requests, questions and comments;
  • Send you customized content, targeted offers and advertising;
  • Perform analytics and understand how you use and interact with the Services;
  • Administer sweepstakes, contests, discounts, rebates, promotions and surveys;
  • Protect against and prevent fraud, spam, abuse, unauthorized transactions, claims and other liabilities;
  • Operate and expand our business activities;
  • Enforce our Terms of Service or other legal rights;
  • Comply with legal obligations and internal policies and procedures;
  • Resolve disputes with users;
  • Enforce agreements with third parties; and
  • For any other purpose that we may specifically disclose at the time you provide or when we collect your information.

When Do We Disclose Your Information?

We will not disclose your personal information except in the following circumstances:

  • With your consent: We will share your personal information with companies, organizations or individuals when we have your consent to do so.
  • With service providers: We may share your personal information with companies that provide services to us, such as payment processing, order fulfillment, information technology, marketing and advertising, customer support services or analytics services. These service providers are obligated to safeguard your information and may only use your information to provide services on our behalf.
  • For legal reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities. We may also disclose your information in response to a subpoena, court order, law enforcement request, or as otherwise required by applicable law or regulation. We also reserve the right to disclose your information as necessary to pursue available legal remedies, respond to claims or to protect our rights, property or safety and that of our users or others.
  • To enforce policies: We may disclose your information if we believe doing so is necessary or appropriate to enforce or apply our Terms of Service and other agreements, policies and standards, including investigation of any potential violation.
  • Business transfers: As we continue to develop our business, we may acquire, merge or partner with other companies. In such transactions, customer information is typically transferred. If any such transfer occurs, the acquiring company’s use of your information will still be subject to this Privacy Policy.
  • With affiliates: We may share your information with our parent company, subsidiaries and corporate affiliates for purposes consistent with this Privacy Policy.
  • Analytics partners: We use analytics partners such as Google to help analyze usage and traffic for our Services. As an example, we may share your device advertising ID with some analytics partners in hashed or encrypted form.
  • With your consent: We may share your information with additional third parties for purposes that we will disclose to you at the time you provide consent for the sharing.

How Do We Protect Your Information?

We take reasonable measures, including administrative, technical, and physical safeguards, to protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. We hold information about you both at our own premises and with the assistance of third-party service providers.

We limit access to personal information about you to employees who we reasonably believe need to come into contact with that information to provide products or services to you or in order to do their jobs. We also have physical, electronic, and procedural safeguards in place to protect personal information about you.

However, no internet, email, or other electronic transmission is ever fully secure or free from error. You should take special care in deciding what information you send to us in this way. Please keep this in mind when disclosing any personal information to us via the internet.

Third Party Sites and Services

The Services may contain links to third-party websites, apps and services. Any access to and use of such linked websites, apps and services is not governed by this Privacy Policy but instead is governed by the privacy policies of those third parties. We are not responsible for the information practices of such third parties.

Our Policy on Children’s Personal Information

Our Services are not directed to children under 16. If we discover we have collected personal information from a child under 16, we will promptly delete that information. Please contact us if you believe we may have collected information about a child under 16.

International Transfers of Personal Information

We store and process your information internationally, including in the United States. Accordingly, we may transfer your personal information to countries other than the country in which you reside. We take appropriate steps to ensure that recipients of your personal information are obligated to protect your personal information in accordance with this Privacy Policy and applicable data protection laws.

Your Data Protection Rights

If you would like to manage, change, limit, or delete your personal information, you can do so through the following methods:

  • Access: You can request more information about the personal information we hold about you or request a copy of your personal data by getting in touch with us using the contact details provided below.
  • Rectification: If you believe that any information we are holding about you is inaccurate or incomplete, please let us know as soon as possible so we can update it. You can also directly edit some of your personal information through your account settings. We encourage you to promptly update your personal information if it changes.
  • Erasure: You can request the deletion of your personal information by contacting us using the contact details provided below. We will take steps to delete your information as soon as reasonably possible, but some information may persist in backup copies for our legitimate business interests, to enforce our agreements, or as required by law.
  • Withdrawal of consent: If we are processing your personal information based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your personal information, if such use or disclosure is necessary to enable you to utilize some or all of our Services.
  • Portability: You can ask for a copy of your personal information in a machine-readable format. You can also request that we transmit the data to another controller where technically feasible.
  • Complaints: If you have any complaints regarding our privacy practices, please contact us using the details below. You also have the right to lodge a complaint with the competent supervisory authority.

To submit a request, please contact us using the contact information provided below. For security reasons, you may be required to submit a written request and provide proof of identification. We may charge a fee to process certain requests in accordance with the law. We reserve the right to deny repeated or excessive requests.

Retention of Personal Information

We retain personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting or reporting requirements or obligations. We determine the appropriate retention period for personal information based on the amount, nature, and sensitivity of your personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, and whether we can achieve the purposes of the processing through other means.

After expiry of the retention periods, your personal information will be deleted. If there is any information that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further use of the data.

Changes to Our Privacy Policy

We may change our Privacy Policy from time to time. However, we will not reduce your rights under this Privacy Policy without your consent. We will post any privacy policy changes on this page and, if the changes are significant, we may choose to provide a more prominent notice or send you an email notification.

How to Contact Us

If you have any questions about this Privacy Policy or the way we handle personal information, please contact us at:

Email: privacy@thecloudisland.com

Phone: 408-358-5264

Conclusion

We hope this helps explain how we intend to honor the trust you place in us. We work hard every day to earn that trust by providing security and privacy as a forethought, not an afterthought. If you have additional questions about this policy or concerns about how we process personal information, please don’t hesitate to contact us.

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